Warranty Service

We’ve been building homes of excellence for more than a half-century, so we’re very confident in our building methodologies. We know exactly what quality construction takes, and we’ve had long standing relationships with some of the best suppliers in the nation. In fact, we are so assured that we have it right, we back our homes with unprecedented warranties.

When you purchase one of our homes, we work together as a team before and after your move-in. We come to know one another as family. So, it should be no surprise that we want our customers to be as confident about purchasing and living in their homes as we are about building them. Peace of mind — that’s exactly why we offer warranties like none other in the industry. View Centex Protection Plan.

Warranty Service Guidelines

Owning a Centex residence ensures you a timely response to your warranty requests. Please review the following Warranty Guidelines before submitting your service request.

Scheduled Post-Closing Warranty Visits

As part of our commitment to service your home throughout the warranty period, we have instituted prescheduled post-closing warranty visits (example: 30-day, 3- and 11-month visits). The goal of these visits is to ensure all of your warranty needs are appropriately addressed while at the same time providing you with the comfort of knowing that our Centex representative will be there for you both before and after closing.

Your authorized representative will explain to you our process of scheduling and completing prescheduled post-closing warranty visits, in addition, to the many benefits associated with this type of service program. It is our goal to address all of your warranty items at this time. As with regular warranty service, you or your authorized representative must be present to provide access to the home for service items to be completed.

Regular Warranty Service

In addition to the prescheduled post-closing warranty visits, regular warranty service is also available during working hours Monday-Friday. Regular warranty service should only be scheduled for service items that need to be addressed prior to the scheduled post-closing warranty visits. You or your authorized representative must be present to provide access to the home for service items to be completed. You will be contacted to arrange an appointment date and time. Please review the performance standards in the Centex Protection Plan to determine if you have a valid warranty claim.

Emergency Warranty Service

Emergency warranty service is available after hours, on weekends and holidays by contacting the emergency service number provided by your local Centex representative. Some examples of emergencies include gas leaks, no heat in extreme cold, no cooling in extreme heat, severe electrical problems, or severe plumbing leaks that cannot be isolated.